This temporary closure is due to a scheduled staff training session. During this period, the service counter will be closed, but telephone and email support will remain available. The ESD and RP-T systems will continue to operate as usual, and applications may still be submitted online.

The relevant cut-off date and timeline details are as follows:

• PASSPORT SUBMISSION, SUB-PRODUCT PAYMENT, AND PASSPORT COLLECTION

Kindly note that all pending passport submissions, sub-product payments, and passport collections must be made before 12.15 pm on Friday, 3 October 2025. The standard three (3) working days processing timeline applies.

Normal operating hours will resume on Monday, 6 October 2025.

For more information, please call +603-7839 7171 or email us at:
helpdesk@myxpats.com.my / rptcare@myxpats.com.my

We apologise for any inconvenience caused and thank you for your understanding and continued support.