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MYXPATS CENTRE OPERATION SOP IN LINE WITH CMCO

10 December 2020


Dear Valued Clients,

In reference to the announcement made on 6 December 2020, MYXpats Centre counter services will resume operation. In light of the current pandemic, strict Standard Operating Procedures (SOP) will be in place, as follows:

a) To observe physical distancing and to discourage crowds at Immigration office and MYXpats Centre, company representatives and Residence Pass - Talent (RP-T) holders are required to apply for MyHelp Online Appointment before proceeding with any passport/ payment submissions and endorsement processes at both the Expatriate Services Division (ESD) in Putrajaya and MYXpats Centre in Mutiara Damansara.

b) Strictly no walk-in is allowed. All counter transactions will be based on confirmed appointments made via the MyHelp Online Appointment system.

Kindly also note the following:

APPOINTMENTS – RETURNING EXPERT PROGRAMME (REP)
All appointments will be held ONLINE only, with no physical/in-person appointments until further notice.

ESD/RP-T/REP ONLINE APPLICATIONS
All application processes will operate as usual through the online systems.

HELPDESK SUPPORT
Please be informed that MYXpats Centre's call services extends its temporary closure until further notice. For any enquiries, please e-mail us at:

For Employment Pass, Professional Visit Pass, and related passes: helpdesk@myxpats.com.my
For Residence-Pass Talent (RP-T): rptcare@myxpats.com.my
For Returning Expert Programme (REP): rep@talentcorp.com.my

Your kind understanding is highly appreciated.

Thank you.

MYXpats Centre

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